Carbon Expert

Your role

You are responsible for delivering high-quality services: expert advice on carbon issues, building and implementing emission reduction strategies, and supporting clients in reaching their climate goals — including assessing and reducing your client organisations’ emissions. You also own a portfolio of accounts, responsible for their renewal and their growth.

The role also covers the following responsibilities:

• Carry a retention and expansion quota on your portfolio: renewals, upsell, cross-sell.
• Raise stakeholder awareness by facilitating climate workshops (Climate Fresk, Climate Puzzle and the like).
• Turn field processes into features and product feedback to improve the Tapio platform.
• Manage client relationships proactively (communication, relationship management, presentations…).
• Facilitate meetings with clients and third parties (boards of directors, executive committees…) to secure stakeholder engagement.
• Propose new features and platform improvements needed to do the carbon expert job well.
• Identify concrete solutions and make the connection through our internal tools.
• Spot growth opportunities before the client puts them into words, and convert them (new scopes, new entities, new modules, expert support).
• Run renegotiation and renewal cycles end to end, all the way to signature.
• Become a credible partner for C-level, sustainability and procurement decision-makers: understand their climate strategy.
• Anchor Tapio inside the account: multiply touchpoints, map the decision-makers, avoid depending on a single sponsor.
• Anticipate risk: read weak signals, deal with fragile accounts early, decide what to save and how.
• Turn your clients into acquisition engines: references, customer cases, intros, events — and build those cases and testimonials.
• Breathe AI to gain in speed, precision and efficiency — constantly.
• Work cross-functionally with every team (tech/product, service, sales, finance…) and carry the voice of the customer internally.

Why Tapio

We offer an exciting journey, full of uncertainty and opportunity. A chance to join an ambitious project and play a key role in it, with real responsibility.

Diversity, inclusion and equal opportunity matter to us. Candidates are selected on their qualities and skills, regardless of age, religion, origin, disability, sex or gender. If you have a disability, a learning difference or an illness and would like reasonable adjustments during the selection process, mention it in your application — we will adapt the conditions so you can present yourself in the best possible circumstances.